Privacy Policy
Last updated: 2 September 2026
Days We Miss is operated from the United Kingdom and is available to customers worldwide.
We respect your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you may have.
1. Who we are
Days We Miss is a digital remembrance service available through dayswemiss.com.
For questions about this Privacy Policy or your personal information, contact:
Days We Miss
Email:
compo04@btinternet.com
2. Information we collect
When you use Days We Miss, we may collect information including:
Dedication information
The name or nickname you enter for the person you wish to remember, together with the unique Day number assigned to the dedication.
Purchase information
Information necessary to process and administer your purchase, which may include your email address and transaction details.
Your full debit or credit card details are not intended to be stored by Days We Miss. Payments will be handled securely by our chosen payment provider.
Information you send us
If you contact us, we may keep your email address, message and our correspondence with you.
Technical information
Our website and service providers may process information such as your IP address, browser or device information, and information necessary for website security and operation.
3. How we use your information
We may use personal information to:
- create your personalised digital remembrance certificate;
- assign your unique Days We Miss Day number;
- process and administer your purchase;
- provide your digital product;
- respond to customer enquiries;
- prevent fraud and maintain website security;
- maintain appropriate transaction and business records; and
- comply with applicable legal obligations.
We do not sell your personal information.
4. Our lawful basis for processing
Where personal information is necessary to process your order and provide the Days We Miss service you have purchased, we generally process that information because it is necessary to perform our contract with you.
We may also process information where necessary to comply with legal obligations or for our legitimate interests in operating, protecting and administering Days We Miss.
Where applicable law requires your consent for a particular activity, we will request it separately.
5. Your dedication
The name or nickname you provide is used to create your personalised remembrance.
Your dedication will not automatically be placed in a publicly searchable directory.
Visitors to Days We Miss will see the overall number of dedications rather than automatically seeing the name associated with your individual dedication.
You may choose to download, print or share your own remembrance certificate.
Please do not enter unnecessary sensitive personal information.
6. Payments
Payments are processed by a third-party payment provider.
The payment provider will process the information required to complete your transaction in accordance with its own privacy terms.
Days We Miss does not intend to receive or store your complete payment-card details.
The name of our payment provider and relevant privacy information will be added to this policy when live payment processing is introduced.
7. Who we share information with
We do not sell or rent your personal information.
We may share or make information available to trusted service providers where necessary to operate Days We Miss, including providers of:
- website hosting;
- payment processing;
- database and storage services;
- email or digital-product delivery; and
- security and essential technical services.
We may also disclose information where required by law.
This section will be updated with relevant providers when our final systems are in place.
8. International data transfers
Days We Miss is operated from the United Kingdom and may be used by customers worldwide.
Some of the technology providers we use may process personal information in countries outside the UK or the country in which you live.
Where data protection law requires safeguards for an international transfer, we will take appropriate steps to ensure the transfer is handled lawfully.
International data transfers are an area specifically covered by UK GDPR rules, so we'll update this section once we know exactly where our eventual providers process the data.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the Days We Miss service, responding to customer enquiries, maintaining appropriate transaction records and meeting legal, accounting or tax requirements.
Different information may therefore be retained for different periods.
We will review our retention periods as the service develops.
10. Your privacy rights
Depending on where you live and the law that applies, you may have rights relating to your personal information.
These may include the right to request access to your information, correct inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, and request portability of certain information.
UK and EU data-protection regimes provide rights of this kind, although the precise rights available depend on the circumstances and lawful basis for processing.
To make a request, email:
compo04@btinternet.com
11. UK and European customers
If UK data protection law applies, your personal information will be handled in accordance with applicable UK data protection requirements.
If EU or EEA data protection law applies, you may have additional rights under the EU General Data Protection Regulation (GDPR).
UK residents may raise concerns with the UK Information Commissioner's Office.
Customers in the EU or EEA may also have the right to lodge a complaint with the relevant data protection supervisory authority in their country.
12. Cookies
Days We Miss may use cookies or similar technologies that are necessary for the website and payment process to function.
If we introduce analytics, advertising or other non-essential cookies that require permission, we will provide an appropriate choice before those cookies are used.
13. Security
We take reasonable technical and organisational measures to protect personal information processed through Days We Miss.
However, no internet-based service or electronic storage system can guarantee absolute security.
14. Children
Days We Miss is not specifically directed at children, and we do not knowingly seek to collect unnecessary personal information from children.
15. Changes to this Privacy Policy
We may update this Privacy Policy when our service, technology providers or legal obligations change.
The latest version will be published on this page together with its last-updated date.
16. Contact us
For privacy questions or requests concerning your personal information, contact:
Days We Miss
Email:
compo04@btinternet.com
Website: dayswemiss.com